Return/Refund Policy

All Shine in the Six merchandise come with a 60 day return policy from the date the item has been delivered. 

Damages or If you have received the wrong item. 

Please inspect your order upon reception and contact us immediately if you believe the item is defective, damaged, or you receive the wrong item. Damage claims will not be accepted after 14 days of delivery. 

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

Please contact our Support Team at sales@shineinthesix.ca with a detailed description of the issue. Please include your full name and order number in the email. 

To qualify for an exchange:

Items must be unworn (apart from trying on). All packaging must be included in the return. Items that do not meet these requirements are not eligible.

Refund policy

We will refund your order to the original payment method once it has been processed at our warehouse. 

Please note this can take up to 48 hours after your approved return is received at our warehouse. You will be notified once a refund has been processed. We are unable to refund purchases to an alternative payment method other than the one originally used to purchase the items.

We do not refund shipping costs.

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost